ON-Target Training and Consulting provides other services for organizations and for employees. Information and references as well as a promotional package are available upon request.
ON-Target
Training and Consulting provides other services for organizations
and for employees. Information and references as well as a promotional
package are available upon request.
Team Building :
(Topics come from an extensive needs assessment of your team)
- Recognizing Other Behavior Styles
- What Others Need From You
- Assessing Your Team Building Skills
- Recognizing Stages in Team Development
- Roles and Responsibilities: Yours-Mine-Ours
- Levels of Authority
- Frustrations: Unclear Expectations
- Communication Conflicts
- Executive Requests: Whose Priority Is It?
- Do You Know What Your Boss Expects From You?
- Rewards and Consequences: Ensuring Accountability
- Credibility: You Can't Lead Without It
Total Quality Management for Service Organizations:Total Quality Principles:
- Customer Focus
- Continuous Improvement
- Management Leadership
- Customer/Supplier Partners
- Work Process
- Teams
- Improvement Model
- Standards and Measures
- Rewards and Recognition
Total Quality Tools (SPC Tools):
- Brainstorming
- Check Sheets
- Pareto Charts
- Cause and Effect Diagram
- Flow Charts
- Force Field Analysis
- Customer Service Cycle
- Control Charts
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Other Services - About Jane Holcomb - ASTD Special Division - CBT Programs |
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